An IT problem is your company’s nightmare, especially when you have deadlines to hit. It becomes impossible to go about your daily job expectations if your computer isn’t working properly. Which is why you’re wondering, what can you expect with IT response times? Our Premier IT team has years of experience on the subject, so we’ll lay it out for you below.
What’s the Average IT Response Time?
If you look up this question online, you’ll find a variety of answers. Under 24 hours. Under 5 hours. Honestly, it’s hard to pinpoint an exact response time because it varies for each IT department. Generally, it’ll take longer for larger corporations and shorter amounts of time for smaller companies. If you’re working with a small or local business, you’ll often find that your response time is shorter. Many service providers might have service level agreements (SLAs) that promise a response within a certain timeframe, often extending over several days. However, at Premier IT, we provide actual response times that are significantly shorter by committing to addressing concerns within a prompt two-hour timeframe.
How to Speed Up IT Response Time?
Most of the time, IT requests are taken in the order they come in. However, there are a few things you can do to increase the speed at which your IT professional can assist you with your problem. Having information on hand and sending out the correct information when you make a request speeds up the process immensely. Here’s the information you should direct to your IT team:
- Describe the problem as best as you can
- Place a date and time stamp for when the problem occurred
- State whether the problem is recurring
- Relay actions you have tried to resolve the problem
- Include details about escalation needed or urgency for resolution
Preparing your IT professional with information beforehand will help them solve your problem that much faster when it’s your turn. Another approach to getting a faster response is trying a different contact method; while most managed service providers can't guarantee every call is answered live, a phone call may provide instant contact with a technician.
Fixing Future IT Problems
If you don’t already have an IT team you partner with, consider getting one. By having a team of technology experts like Premier IT, you can resolve computer problems that much faster when you run into an issue. If you’d like to recruit a knowledgeable, quick team to consult when IT problems arise, Premier IT would be happy to help.
→ Related Read: Are Managed IT Services Right for You?
Premier IT is a dedicated IT support team that manages all your technology needs. We pay attention to the details so you can focus on what you do best. We provide technical consulting, hosted infrastructure, computer & network support, security, Microsoft support, repairs, network monitoring and more. If your small business needs reliable technical support, contact our team of experienced technicians and engineers.