Articles - Support (6)

The Pandemic Increased Vulnerability to Cyber Attacks

As painful as it is, the odds are that you’ll fall victim to a cyberattack one day. Think of what this could do to your business, not only due to funds and data lost or compromised, but also the reactions of clients when they’re told that their information was compromised due to a lack of proactive ...

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The Old Way of Handing Out Corporate Hardware Doesn’t Work Anymore

A year ago, supporting a mobile workforce meant assigning a laptop and trusting that they’d use it wisely. For most businesses, mobile hardware was reserved for mobile workers, like those in sales and support—not employees who primarily work at a desk. The more employees work from home, the more ...

Technology Trends Impacting the Future of Business

What will work look like in the post-COVID-19 era and which technologies will define it? One thing we know for sure is that we will be using new tools and those tools will evolve. Beyond that, as more businesses require digitization to stay afloat, these trends will help them build, create, and ...

Digital Transformation and Cybersecurity During Covid-19

COVID-19 has brought out the best and the worst in people. While we’re finding new ways to do business during challenging times, working from home has posed new cybersecurity challenges. During April alone, Google blocked 18 million conspicuous emails aimed at the coronavirus. Although digital ...

Data-Driven Steps to Help Small Businesses Thrive

Many small and medium-sized businesses (SMBs) are facing the same decisions they made as a start-up. But there’s no reason to start over and reinvent the wheel when you have the answers right in front of you. By assessing your digital data, you can make decisions that are vital to not only staying ...

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What CEOs Should Know About Technology

Why should CEOs have at least a basic understanding of technology? The simple answer is because every company in the world relies on technology in some form. Understanding technology enables CEOs to connect and interact productively with multiple tiers within their organization. Some forms of technology that CEOs should be familiar with include: – Basic data and analytics ...

Cyberattacks Target Small Businesses

While it may be natural to assume that large businesses are prime targets for cybercriminals, that’s not the case. It’s actually small businesses they target most. Hackers know that small businesses assume they’re safe from cyberattacks and, therefore, put cybersecurity on the backburner. Additionally, they know many small businesses don’t prioritize hiring knowledgeable ...

Ransomware Attacks Are Increasing

The growing availability of ready-made malware is creating opportunities for even inexperienced criminals to launch their own operations. Attacks are picking up as companies are targeted with ransomware impacting their networks. Despite the advice of many cybersecurity experts to the contrary, instances in which organizations pay the ransom demanded have risen in recent ...

Small Business Security Lessons

The cyber threats facing small businesses are getting more severe. The pandemic has highlighted those threats, as work from home arrangements have provided fresh meat for hackers keen on exploiting weaknesses in faulty cybersecurity. No longer is it enough to simply protect on-site networks. In the remote work environment, every employee’s at-home network and device needs ...

Ways to Improve Your Customer Service

Will this global pandemic improve #customerservice? I am personally experiencing improvements in customer services as a direct result of coronavirus. The “shelter-in-residence” and social distancing have limited businesses offering regular services, but the limited services that businesses are making available are even more critical – and its showing! This is what we are ...