Expert-Level desktop support for home and small business
Full Help Desk Technical Phone and Remote Support for End-User Day-To-Day Service Issues
On-Site End-User Desktop Support
New PC Setup, Migration, Upgrades and Repairs
Complete Start-to-Finish Network and Domain Setup.
Consulting on Server Sizing/Business Needs
Server Hardware and License Purchasing
Active Directory, User and Computer Policies, Group/Security Policies, DNS, DHCP, Print Server, File Shares, Remote Access, VPN
Consumer and Pro-Consumer Grade Router configuration
Windows Server Hardware and Software Support
Raid Configuration, Troubleshooting and Repair
Accounting and CRM software support (QuickBooks, Sage, etc.)
Employee Onboarding & Termination Support
Develop Checklist for Setting Up New Hires with Hardware, Network Credentials, Email, Specific Software and 3rd Party SaaS access.
Develop Checklist for Complete and Robust Shutoff for Terminated Employees, Network Access, 3rd Party SaaS access, Email, as well as Hardware Recovery list.
Consulting and Internal Staff Augmentation for mid-size business.
Infrastructure Design, Implementation and Troubleshooting
Cabling, ISP setup, Router/Firewall, VPN, VLAN, Port Forwarding, QoS, Nat Routing, Web Filtering and access restrictions.
Network Performance Monitoring/optimizing
Office 365 Email Migration
Azure Environment Management
Windows Server Setup and Migration, Active directory, Group Policy, Folder Redirection, File Permissions, DNS, DHCP, DFS, Failover, High Availability, Remote Desktop Gateway and SSL Security Certificate installation.
Server, Network, Workstation, Printer and peripheral Hardware support.
Standardized Desktop/Workstation image setup and implementation.
Server Virtualization Setup and Management with HyperV, Citrix Xen Server, VMWare.
Key Management Systems (Windows KMS Volume Licensing) Support
Phone System Support for most major Providers, including VOIP Solutions.